Refund Policy

Plain version first: when a Spark, Desire or Devotion period has been paid for, that payment is final. You can turn off renewal from your account at any moment, and your companion stays fully unlocked until the paid period ends. The three narrow cases where money does come back are listed in section 3.

1. What your payment covers

Every tier is a subscription billed monthly or annually. It pays for access to your companion, its memory and the message allowance of your tier on the pricing page for that period, not for a number of messages actually sent. The whole period opens the moment the charge goes through. Before paying, the one-time 25-message demo shows you how a companion talks and remembers, so you know what a tier adds.

By subscribing you ask us to start the service right away and accept that any statutory cooling-off or withdrawal right ends once the service has begun.

2. What does not lead to a refund

• You lost interest, took a break or simply changed your mind.
• You chatted rarely, or not at all, during a paid period.
• A renewal was charged because the subscription was still on when the date arrived.
• You cancelled just after a renewal had already gone through.
• A companion's replies, personality or memory did not match what you imagined.
• You chose the wrong tier or an annual term instead of monthly.
• You expected a feature that the pricing page does not describe.
• Time left in a period after cancelling, since periods are never split pro rata.
• Someone else used your account because you shared your login.
• Your account was closed for breaking the age rules or acceptable use in our Terms of Service.

3. The only cases we refund

• Charged twice. A billing fault on our side took payment twice for the same period.
• Card used without permission, shown by the records. You report it within 14 days of the charge, and our account records and the payment operator's transaction record support it. A claim on its own is not enough, and we may ask you to confirm that you told your card issuer.
• Service fully down. A confirmed fault on our side made the companion completely unusable for a sustained stretch, you told us while it was happening, and we could not fix it. Slow replies, a single feature misbehaving, or trouble with your own device or connection do not count.

A granted refund is capped at what you paid for the affected period, goes back to the card that was charged, and settles the matter. It does not create a right to a further refund.

4. Asking for one

Write to [email protected] from the email on your account within 14 days of the charge. Give the date and amount of the payment and say which case from section 3 applies. Requests sent later, from another address or through another channel are not considered, and declined requests are not reopened.

Opening a chargeback with your bank without writing to us first breaks our terms and results in permanent closure of the account.

5. Renewals and cancelling

Subscriptions renew automatically until cancelled. Cancelling from your account takes effect immediately and stops all later renewals. It does not undo a charge already made, and access continues until the end of the period you paid for.

If a renewal is declined, the amount for the new period is still due and the payment operator retries it over the following days. A retry is the same unpaid invoice, not an extra charge, and a renewal collected late after retries is not refundable. To avoid the next renewal, cancel before the date shown in your account.

6. What we keep on record

Creating an account means accepting our Terms of Service, which include this policy, and our Privacy Policy. Before any charge you see the tier, the price, the billing period and the automatic renewal. For each subscription we keep the purchase time, the tier and price shown, your acceptance of the terms, the emails sent to you and an account activity log (sign-ins, sessions, tier changes) with the technical details recorded alongside each event. We never store chat content for this purpose. The payment operator keeps its own transaction record, including the card's issuing country and the 3D Secure result. Claims and chargebacks are judged against these records.

7. Earlier payments

Payments made before 14 October 2026 follow the terms in force on the day of purchase.